This Privacy Policy clearly and transparently explains how bos96 collects, uses, stores, and protects your personal data as a member of our online Sports Betting and casino platform. We respect your privacy and are fully committed to keeping your personal information secure at all times.
Your privacy is our priority. All personal data is protected with 256-bit SSL encryption and is not shared with any third party without your consent.
How bos96 ensures that every Malaysian member's personal data is always protected and managed responsibly.
All data transmitted between your device and bos96 servers is protected by 256-bit SSL encryption — the same standard used by leading Malaysian banking institutions such as Maybank and CIMB. This means your login credentials, payment details, and personal data cannot be intercepted by any unauthorised party during transmission.
Bos96 has never and will never sell, rent, or share members' personal data with any third party for marketing or commercial purposes. Your data belongs to you, and we use it solely for platform operations and relevant legal compliance — not for commercial gain or exploitation.
You have the right to access, amend, delete, and manage the personal data bos96 holds about you. Through your account settings or by contacting our support team, you can request a copy of your data, correct inaccurate information, or apply for data deletion under circumstances permitted by law.
Bos96 member personal data is stored on servers protected by strict access controls, intrusion detection systems (IDS), and regularly encrypted backups. Only authorised personnel — and only when required for legitimate operational purposes — may access member data, and every instance of access is recorded in a maintained audit log.
The bos96 Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We collect personal data only for legitimate purposes, retain it no longer than necessary, and give you the right to know how your data is used — in line with applicable Malaysian legal requirements.
In the event of any security incident that may affect your personal data, bos96 is committed to notifying affected members promptly via email or in-platform notification. We will not conceal or delay notification of any security incident involving our members' data.
Welcome to the bos96 Privacy Policy page. This document forms part of our commitment to full transparency about how we handle your personal information as a member of the bos96 online betting and casino platform.
When you register a bos96 account, make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, place a bet on BWF World Tour badminton, Malaysia Super League or EPL football, or play slots, live baccarat, or blackjack — you are entrusting us with some of your personal data. We do not take that responsibility lightly.
This Privacy Policy clearly explains the types of data we collect, why we need it, how we use it, who may access it, how long we retain it, and what rights you have over it. It is written in plain language because we believe every bos96 member deserves to understand this information clearly — not buried under impenetrable legal jargon.
By using the bos96 platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team to close your account. This policy is to be read together with Terms & Conditions bos96, which constitutes the entire agreement between you and our platform.
Bos96 only collects personal data that is strictly necessary for platform operations and legal compliance. We do not collect excessive or irrelevant data beyond our operational purposes. Below are the data categories we collect and the purpose of each:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth | Identity verification (KYC), anti-money laundering compliance |
| Contact Information | Mobile number, email address | Account communications, two-factor authentication, transaction notifications |
| Financial Information | Payment methods (TnG, GrabPay, FPX), deposit and withdrawal transaction records | Payment processing, AML compliance, withdrawal verification |
| Platform Activity Data | Betting records, casino game history, session timestamps | Account operations, fraud detection, VIP programme, responsible gambling |
| Technical Data | IP address, device type, web browser, operating system | Account security, unauthorised access detection, platform optimisation |
| Cookie Data | Session cookies, language preferences, platform settings | Improved user experience, platform usage analytics |
Data You Provide Voluntarily
This includes information you provide during account registration, the KYC verification process, customer support forms, or any communication with the bos96 team. Whenever you contact customer support via Live Chat or email at support@bos96.best, those conversations may be retained for staff training and service quality improvement purposes.
Automatically Collected Data
When you use the bos96 platform, our systems automatically record technical data such as your IP address, device type and version, browser name and version, pages visited within the platform, time of each visit, and other interaction data. This data is collected via cookies, web beacons, and standard tracking technologies commonly used by online platforms.
Bos96 uses your personal data only for legitimate purposes as stated in this policy. We will not use your data for any other purpose without first obtaining your consent. The primary purposes for which data is used are as follows:
Direct Marketing: bos96 may send you information about the latest promotions, bonus offers, and platform updates via email or SMS. You can opt out of these marketing communications at any time by clicking the "unsubscribe" link in any of our marketing emails or by contacting the bos96 support team. Opting out of marketing emails will not affect the delivery of important notifications related to your account operations.
This is the section most members want a clear answer on. bos96 is firmly committed to the principle that your personal data will never be sold, rented, or commercially shared with any party. However, there are specific operational situations where we need to share your data with trusted third parties. Below is the complete list of such situations:
Payment Service Providers
To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks), bos96 is required to share the necessary transaction details with the respective payment service providers. The data shared is limited to the minimum required for transaction processing only and is subject to each provider's own privacy policy.
Game Service Providers
The bos96 platform integrates games from third-party providers such as Pragmatic Play, Playtech, SA Gaming, and others for slots and Live Casino. Data required to operate these games — including member IDs and game session data — is shared with these providers under strict confidentiality agreements.
Legal Requirements
Bos96 may be required under Malaysian law or by court order to disclose members' personal data to relevant authorities — such as the Royal Malaysia Police, Bank Negara Malaysia, or tax authorities — where we are legally obligated to do so. In such cases, we will disclose only the minimum data necessary to fulfil that legal requirement.
Bos96 does not share members' personal data with advertisers, third-party analytics companies, data brokers, or any other commercial entity for marketing purposes. We also do not permit our service providers to use bos96 member data for their own purposes beyond the scope of the services they provide to us.
Bos96 continuously invests in security infrastructure to ensure member personal data is protected to the highest standard. The technical and organisational security measures we have in place include:
While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe against the ever-evolving landscape of cyber threats. You also play an important role in keeping your account secure — particularly by using a strong password, not sharing your login credentials, and reporting any suspicious activity to us promptly.
Bos96 does not retain your personal data indefinitely. We only keep your data for as long as it is needed for the purposes stated in this policy or as required to fulfil relevant legal obligations. Our data retention guidelines are as follows:
Data Deletion: Once the required retention period has elapsed, bos96 will securely delete or anonymise your personal data using methods that ensure it cannot be recovered. You may request early deletion of your data under certain circumstances — please refer to the Your Rights section of this policy for further details.
The bos96 platform uses cookies and similar technologies to enhance your experience, maintain session security, and understand how our platform is used. Cookies are small text files stored on your device by your web browser when you visit the bos96 platform.
Types of Cookies We Use
You can control or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the bos96 platform, and you may be unable to log in or use certain features properly. For guidance on managing cookies on your device, please refer to your web browser's help documentation.
As a bos96 member and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:
You have the right to request a copy of the personal data we hold about you. bos96 will provide this information in a readable format within 30 days of receiving your request. The first request is free of charge; subsequent requests within a 12-month period may be subject to a reasonable administrative fee.
If you find that the personal data bos96 holds about you is inaccurate or out of date, you have the right to request a correction. Contact our support team and we will update your information within a reasonable timeframe once identity verification is complete.
In certain circumstances, you have the right to request the deletion of your personal data. However, this right may not apply if we are legally required to retain it — such as financial transaction records mandated under Malaysia's AML laws.
You have the right to request that we restrict how we process your data in certain circumstances — for example, while we investigate the accuracy of data you have disputed, or while you await the outcome of an appeal against our use of your data.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Objections to marketing purposes will be actioned immediately. Objections to other processing purposes will be assessed based on the specific circumstances you provide.
You have the right to receive your personal data in a structured, machine-readable format. This allows you to keep your own records or transfer your data to another platform if you wish. Contact bos96 support to submit a data portability request.
How to Exercise Your Rights: To exercise any of the rights listed above, contact the bos96 support team via 24/7 Live Chat on the platform or by emailing support@bos96.best. State the right you wish to exercise and provide sufficient details to allow us to identify the relevant account and data. We may need to verify your identity before processing your request in order to safeguard your data.
The bos96 platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process the personal data of anyone under the age of 18 under any circumstances.
If bos96 discovers that we have inadvertently collected personal data from individuals under the age of 18, we will take immediate action to delete that data and close the account in question. Any winnings or bonus credits in an account confirmed to belong to an underage individual will be forfeited in full.
If you are a parent or guardian who believes your child has registered an account with bos96, please contact our support team immediately at support@bos96.best. We will investigate, close the account, and delete all associated data promptly.
Bos96 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, developments in Malaysian law, or improvements to the technologies we use. The date of the most recent update is clearly displayed at the top of this page.
When we make material amendments to this policy — meaning changes that could significantly affect how we handle your data — we will notify you via an in-platform notification or by email to the address registered to your account at least seven (7) days before the changes take effect.
Your continued use of the bos96 platform after any amendments to this policy take effect constitutes your acceptance of the revised policy. If you do not agree with any changes, you have the right to close your account and request deletion of your data in accordance with the rights set out in Section 8.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how bos96 handles your personal data, please contact us through any of the following channels:
The bos96 support team will endeavour to respond to all privacy-related enquiries within three (3) business days. For formal requests such as data access, correction, or deletion, processing may take up to 30 days depending on the complexity of the request and identity verification requirements.
Formal Complaints: If you are not satisfied with how bos96 has handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia or the relevant data protection authority in Malaysia. More information on how to file a complaint with the JPDP is available on their official website.
The most frequently asked questions about data protection and privacy for bos96 members.
This bos96 Privacy Policy forms part of a comprehensive consumer protection framework. For a full understanding of your rights and responsibilities as a bos96 member, please also read the related documents below: Terms & Conditions bos96 which contains the full terms governing use of the platform, and the page Responsible Gambling which outlines our commitments and the tools available to help you play responsibly.
If you have any questions about how we handle your data, or wish to exercise any of your data protection rights, please contact the bos96 support team via 24/7 Live Chat or email at support@bos96.best. We also provide answers to frequently asked questions on our FAQs page.
Bos96 takes every data privacy complaint seriously. We are committed to responding within 3 business days and to resolving every issue in a fair and transparent manner. Your privacy is not merely a legal obligation to us — it is part of the trust you place in bos96, and that trust is something we uphold with the utmost responsibility.
With 256-bit SSL protection, no third-party data sharing, and full control in your hands — bos96 is a betting platform you can trust. Register for free and deposit via Touch 'n Go or DuitNow today.